“Can we see the robot?” one of our daughters asked.
“Sure,” my wife answered.
We were finishing up lunch and I had mentioned I wanted to briefly visit the Stop & Shop to look for something. I had no idea this outlet near our home employed one of those grocery store robots I had seen mentioned online ubiquitously. These slim, monolith grey towers on wheels are outfitted with large googly-eyes as one would a child’s craft. I had heard they were being installed in more and more stores; friends had posted photos of them at their local supermarkets. I had yet to see one in action.
The shopping center at Linden Place and the Whitestone Expressway in Flushing is a zone of cluttered chaos and the logical effluvium of the overcrowded eyesore of the streets nearby. Forgotten New York rightfully calls this part of Flushing “Queens’ Crappiest” for its lack of aesthetics, complete disrespect of historic buildings, and utter incompetence of the design of residential buildings. The shopping center was not long ago filled with crater-like potholes. It has a check cashing establishment and was for a time frequented prostitutes that served truck drivers. I try to avoid this shopping center because of the traffic alone—it’s either accessed by a busy highway service road or a two-lane street that is often busy. My kids love the McDonald’s that is there for some reason; perhaps I have already failed as a father.
The Stop & Shop there is a last refuge of desperation when we are looking for groceries that aren’t found elsewhere. Now I also wanted to see the grocery store robot. These robots are named “Marty.” Stop & Shop supermarkets have deployed them in more them in more than 200 stores to look for spills and hazards. According to Mashable, each robots costs $35,000 and weighs 140 pounds. Also, these robots don’t clean up anything, but just alert people nearby to the fact that there is a mess.
I went looking for the one item I hoped they had: a specific popular baby food pouch that serves as a healthy snack for our youngest daughter. I headed for the baby food aisle while the rest of my family made a bee line for the back of the store where they spotted the robot.
The baby food section was the same mess it was at my last visit and was without the food pouch I was looking for. I scoured again and looked behind every box and envelope to no avail. The robot had not spent enough time in this aisle.
My excited daughters came to get me to show me the robot, which was making its way across the back of the store from where they had first met it near the deli. They ran after it and my wife and I followed.
When my children ran up on the robot again, it seemed to pause to allow us all to gawk at it. Bored shoppers accustomed to the googly-eyed rolling cyborg went about their shopping.
“Hi Marty!” my children thought this thing was great. Maybe you could put googly eyes on a giant steaming people of crap and children will find it convincingly anthropomorphized into a cute friend and want to take it home. The robot slowly moved away from us, not interacting with anyone other than moving out of our way and appearing to look at us with its false, plastic, and unblinking eyes.
New York City seems like a poor choice to send Marty. Our supermarkets are too crowded, and our people in need of work is always plentiful. Also, New Yorkers are more skeptical of gimmicks like this. While little kids got a kick out of Marty the robot, most adults are put off by it.
The supermarket robot is not the coming incarnation of Skynet, the computer system that becomes self-aware and plunges the world into a nuclear holocaust in the Terminator films. It’s pretty underwhelming by itself.
The truly troubling issue with the increasing use of robots is not that technology is marching forward and machines are doing jobs people want to do. It’s that people no longer want to act like people as much anymore.
If society functioned well, customers would report a spill to an accessible employee, who would easily see to it that the spill was cleaned up, or the store would employ enough cleaning staff to make it a pleasurable experience. Instead we’ll gawk at a machine and be on our way.
We are spurning human contact in favor of technology-driven convenience because our human interactions have plunged in quality. That’s not the fault of the machines, that’s our fault.