Technology continues to advance and change our world, human nature does not change. Technological advancement does not mean moral advancement. While we can summon a wealth of information in less than a second, the human race isn’t applying this knowledge in a way that makes our world any more just and fair.
And so it is with our taxi cabs. While technology enables us to hail cabs, it has not improved the ethical standards of drivers or riders. I have seen this illustrated across our city in several ways, but most vividly this past week.
It was after 6 p.m. and since I was out of work late I wanted to waste no time in getting home. I was in downtown Manhattan and the traffic looked painfully slow. I positioned myself near a street corner so a car could make a quick exit off of a bumper-to-bumper Broadway. I requested a ride from Lyft.
I got a call from the first Lyft driver.
“Hi this is your driver from Lyft, can I confirm where you are?”
“Yes. I am at Broadway and Worth Street. I’m a bit before Worth Street so you can make a left and get out of this terrible traffic.”
“And can I confirm where you are going?”
“Flushing, Queens,” I said truthfully.
A few seconds after our call ended. I saw that the driver had canceled my ride and the mobile app was searching for a new driver for me.
I also realized how I had made a terrible mistake. One of the features that is supposed to make ride hailing services better than hailing cabs on the street is that the application does not tell the driver where you are going until they confirm on their device that you are in their vehicle. This stops them from cherry picking rides the way yellow cab drivers do, asking passengers where they are going before they get in the cab, so they can avoid taking fares to destinations they don’t like.
Ride hailing drivers subvert this system in two ways: they will pull over and confirm on their device that you are in the cab when you are not, and then canceling the ride before you get to them. And, like they did with me, they call you and ask where you are going and then cancel the ride if they don’t like what you tell them.
The second Lyft driver called a few minutes later, doing the same thing. I didn’t tell them, but it didn’t help anyway.
“Can you confirm where you are going?”
“I’m on Broadway and Worth. I’ll see you soon. Are you nearby?”
“Yes. I am at Broadway and White Street. I will be there soon. … Can you confirm where you are going?”
“That’s a great question. I’ll confirm when I see you. And I’ll see you soon,” I said with the friendliest confidence I could muster.
My phone soon indicated that this driver had canceled as well, and now I had to start the request for a driver all over again. And guess what? The price for a ride was now about $20 more than when I was first looking for a ride. This made me livid but I was too tired to get worked up about it, and besides, I would have been mistaken for a crazy person, shouting at my smartphone in the middle of Broadway as downtown traffic slowly crawled by.
The third driver arrived and completed the trip. With all the shady driver shenanigans, I probably saved no time in getting home and would have been better off taking a subway or express bus.
A friend who is a yellow cab driver broke down the one issue he may have with taking fares to the outer boroughs: if it’s towards the end of his shift, he faces late fees if he brings his cab back to the garage late. That’s the only time he picks and chooses his fares, and he recommends reporting those drivers that won’t take customers where they want to go. My friend is exceptionally good at what he does, and even lets passengers know when they can get somewhere faster using public transit. I had one Lyft driver tell me that in Maryland recently, and I much appreciated it.
In a few short years, the drivers at ride-share services like Uber and Lyft have perfected many of the repugnant practices that sent riders away from yellow cabs to begin with. Ride-hailing service drivers are known to cancel rides in time to take advantage of surge pricing times. No-show cab drivers can still saddle would-be riders with $5 cancelation charges which are difficult (though not impossible) to fight through the companies’ Web sites. And yellow cab drivers are left in the lurch, many of them deeply in debt with loans for medallions that they may never be able to pay back, a situation regulators ignored.
At the same time, ride sharing services are in greater demand, since our public transit system is so rotten to the core the subways lines can be delayed even by an overflowing toilet.
As with yellow cabs, remain vigilant when you are taking one of the raid hailing services. What looks like a minor inconvenience could be another scam.
New York is a city of many firsts. It was the first capital city of the United States; it had the first hot dog, first American public brewery, ATM, mobile phone call, and children’s museum.
It also promises to be the first American city to institute congestion pricing on cars driving into its busiest areas. Although these fees are not expected to take effect until 2021, it could cost motorists up to $10 to drive into Manhattan below 60th Street according to a plan expected to be passed April 1 as part of the New York State budget.
It could mean as much as $14 for a car and more than $20 for a truck going into Manhattan. That’s likely going to be on top of heavy tolls already paid to take the bridges and tunnels needed to get into Manhattan in the first place. Cities such as London and Stockholm have instituted congestion pricing and it’s considered a success there, but those cities have more viable public transportation.
New York City has one of the most comprehensive public transit systems in the country, and that’s more of a statement on how sorry the U.S.’s transit system is than a compliment to New York.
The politicians that are advocating for congestion pricing are doing so because they don’t want to do the hard work it would take to fully fund the M.T.A. It means possibly raising taxes and definitely raising fares. It means significantly reforming construction policies to reduce exorbitant costs. Governor Andrew Cuomo and Mayor Bill de Blasio, who despise one another, agree 100% that this is a good idea, which is as good a reason as any to oppose it.
People are turning more to cars because public transit is so unreliable and unpleasant. I once worked with a man who had health issues and had to go to the Bronx every other day from work in order to have kidney dialysis done. He took a cab there because he couldn’t be late and his health issues meant he couldn’t be wedged into a subway car with a few hundred of his closes friends. He was able to get some of his cab fare subsidized, but that’s money that could have been spent elsewhere if we had a reliable transit system, and it’s on the backs of people like my former coworker that this new tax is going to be balanced.
I would rather not spend about three times the regular fare to get to work, but I know I need to be on time to work and not on the cattle car that passes for the 7 train these days, so I splurge for an express bus. It’s still a lot less than a cab but more expensive than a regular subway or bus fare.
Congestion pricing is going to cost the people who can afford it the least: cab drivers or people who have their spouses or friends drive them to work or who are carpooling like good citizens. There will be a significant portion of people who will avoid paying it using the same schemes that work with the now toll-booth-free tolls and red light cameras.
We will fight this out in the press and in the courts until congestion pricing becomes the law of the land or not. But all that will be time wasted building the political capital, civic will, and thoughtful plans needed to truly fix our transit system.
For about a year and a half, I have commuted to and from my job in Manhattan using an express bus, a more expensive but comfortable coach bus run by the Metropolitan Transit Authority.
Most of the bus drivers who drive these buses hustle to get us through traffic and make good time getting into Manhattan from the Eastern reaches of Queens. A meek or extremely defensive driver is going to fail at driving and express bus, and fail hard.
And that’s been happening recently in the early morning on the QM20 line. One driver I have not seen but only heard about, an older gentlemen, is a slow-paced driver that is content to hang in the slow lane of early rush-hour traffic while his passengers fret about reaching work on time. I have spoken with people who have stopped riding the 6:45 bus because they cannot get to work on time if they ride it. In fact, the 7 a.m. bus routinely reaches Manhattan sooner.
Because the driver of the 6:45 a.m. bus is such a pathetic slowpoke, passengers that used to take that bus now flood to the 6:30 bus. There are now at least three times as many passengers waiting at the bus stop for the bus I take, which means the other stops are all more crowded as well. I used to be able to find a seat all to myself with regularity, now it’s nearly impossible.
Yet still people insist on putting their bags on seats, even knowing that they’ll have to move them at some point. It’s a gamble on their part, they’ll possibly get the seats to themselves if enough passengers decide not to ask them to move. I usually make it a point to make these rude people move their bags, though if they are an exceedingly large person then I will often pass them by because I’m a large person also and then we’re both crammed into our seats seething and miserable. There is one rude fat bastard on my bus line who does this without fail and sits in corpulent luxury every day.
Sometimes I’ll choose people who are polite and thin because I’ll have more room. There’s a man who uses his time on the bus to sketch drawings and I feel camaraderie sitting next to someone interested in the arts, even if I never talk to him.
This past Monday however, there was a mystery man and I felt I had to sit next to him. By mystery man I mean someone who had a black wool hat pulled down all the way over his face. This was not a ski mask (aka balaclava), but just a hat that normally sits on top of the head and over the ears. He had it pulled down all the way over his face, so that his head was just one monolithic orb of woolen darkness.
I was appreciative of the aesthetic and felt a kinship to it. I often wear a ski mask when I perform in bands, and have enough ski masks at home to clothe a paramilitary battalion for a decade. So I sat next to this man. He was a bit spread out but I managed to get comfortable enough and read the news on my work phone. I didn’t want to see the man’s face, wanting his mystery to be kept for all eternity or at least until the weather was warmer and one would have to be psychotic to wear a winter cap. But no, soon after we rolled into Manhattan the man woke up and pulled up his hat revealing the countenance of a middle-aged commuter.
I don’t know where the man departed the bus. I got off at my usual stop at Herald’s Square and made my way downtown, hoping to engage with more of life’s mysteries as the day wore on.